Refund Policy
At HillMeridian, we take pride in the quality of the delicious food we provide. Our refund policy is crafted to ensure that you are completely satisfied with your experience at our pizzeria. Please read the following terms carefully.
Cancellation Policy
If you need to cancel an order, please do so within 10 minutes of placing your order to avoid charges. Orders cancelled after 10 minutes may be charged in full, depending on the preparation status of your pizza.
Refund Policy
Refunds will be considered on a case-by-case basis. Our main refund categories are as follows:
- Order Error: If you receive an order that is different from your receipt, we apologize for any inconvenience caused. Please call us at +39 06 6982 1234 immediately after noticing the error so we can remedy the situation. We will either make the correct order for you at no additional cost or offer a full refund in €.
- Quality Issues: All of our dishes are prepared with care and fresh ingredients. However, if your order is not up to your standard of freshness or quality, please contact us immediately. You may return the uneaten portion of your order with the original packaging, and we will either prepare a new order for you or issue a refund.
Refund requests due to quality issues must be made on the same day the order is placed. Requests received after the specified timeframe may not be eligible for a refund.
Non-Refundable Items
The following items are non-refundable: gift cards, rewards points, and promotional deals.
Process for Requesting a Refund
To request a refund, please call our customer service line at +39 06 6982 1234. You will need to provide your order number and a detailed explanation of your request. If applicable, please also have any relevant photographs of the item(s) you wish to discuss.
Credit Card Refunds
For credit card payments, once we approve the refund, the credit will be processed and applied to the card used for the original purchase. Please allow up to one billing cycle for the credit to appear on your statement.
Refund Timing
We aim to process refunds within 7-10 business days from the day we agree on the refund. However, depending on your card issuer's policies, it may take longer for the refund to be reflected in your account balance.
Contact Information
If you have any questions about our Refund Policy, please contact us at:
HillMeridian
+39 06 6982 1234
Via Margherita, Rome, 00184, Italy
Policy Updates
We may update this Refund Policy from time to time. The latest version will always be posted on our website hillmeridian.site with the date of the last update.
Last updated: March 1st, 2023